Correctional Officer Communications Series
Correctional Officer Communications Series
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Correctional officers must communicate effectively to ensure safety and security, maintain order and control within the facility, and foster an environment for staff cooperation and efficiency. Clear communication builds trust with inmates, prevents manipulation, and helps de-escalate situations, while internal communication is crucial for sharing vital information between shifts and departments, improving coordination, and ensuring informed decision-making.
Description: Hours
Minimum Required Hours 1 hour
Total Instructional Hours 1 hour
De-escalation
De-escalation
A Correctional Officer must attempt to de-escalate when reasonably prudent.
Approximate time: 9 minutes
Officer Communications
Officer Communications
As a Correctional Officer you must know who to use your EQ and IQ when communicating.
Approximate time: 6 minutes
Objective - Reasonableness
Objective - Reasonableness
A Correctional Officer must be objectively reasonable when in the performance of prescribed duties.
Approximate time: 5 minutes
Establishing a Safe Distance
Establishing a Safe Distance
A Correctional Officer must establish safe distances when communicating.
Approximate time: 5 minutes
Confidentiality
Confidentiality
A Correctional Officer must remain confidential with reference all communications that involve work assignments and inmate activity.
Approximate time: 4 minutes
Professional Conduct
Professional Conduct
A Correctional Officer must be professional at all times since they represent the expectations of the community.
Approximate time: 6 minutes
Empathy
Empathy
Understanding empathy and using these ideas will help establish respect with inmates and community members.
Approximate time: 3 minutes
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